1. CONTRACTUAL RELATIONSHIP AND AGREEMENT
1.1. CONTRACTUAL RELATIONSHIP
CZDR does not itself provide transportation services in connection with the CZDR Tools and does not do so by way of third-party agents. CZDR only provides the user with a claim for transport against a TSP, which is independent of CZDR.
CZDR enters into the necessary agreements on its own behalf with the relevant TSP, thereby enabling the user to make a claim for transport against the TSP (also known as a "contract for the benefit of third parties" or a "transportation contract for the benefit of the user"). This agreement gives the user the right to request transportation services directly from the TSP, as well as any additional claims related to that service.
It should be noted that CZDR and the user only agree to the arrangement of a business service contract and not to the arrangement of the actual transportation services. The claim for compensation by CZDR includes the compensation for arranging business services as well as the compensation distributed to the TSP for the transportation services.
1.2. AGREEMENT
By submitting a completed booking form via the CZDR tools or by making an agreement with CZDR by telephone, the user submits an offer to enter into a business service contract (the user's "ride request"). The subject matter of this contract is the provision of the ride service requested by the user.
Initially, CZDR sends the user an e-mail confirming the details of the requested ride service that it has received. CZDR only confirms the receipt of the user's request for a ride.
The business service contract between CZDR and the user for the requested ride service is only concluded by a separate declaration ("booking confirmation") by email from CZDR. The user is then entitled to request the ride service directly from the TSP and to assert further claims relating to the ride service directly from the TSP.
USER REGISTRATION REQUIREMENT FOR USE OF CZDR TOOLS
The user warrants to CZDR that all information provided to CZDR by the user or by another person on the user's behalf is complete and accurate. Automated registrations are prohibited.
2. SELECTED CONTENT OF THE TRANSPORTATION CONTRACT FOR THE BENEFIT OF THE USER
The User may only request the TSP to provide the data described in section 2 for the User's transport request if this has been agreed with CZDR in the Business Service Contract.
The following conditions apply to the user's claim for transport, which is to be asserted directly against the TSP and procured by CZDR:
2.1. RIDE TYPES, SERVICE CHANGES
The User may select ride requests that include transfers, long-distance rides (transfer rides starting at 100 km), on-demand rides ("Driver Call"), and hourly reservations.
If the actual ride requires additional effort due to the User's or Guest's requests that differ from the originally requested ride, TSP will accommodate these requests to the greatest extent possible. Please note that this additional effort may result in additional costs for the individual Business Services Agreement. Please refer to Section 5 below for more details.
Depending on availability, the User may request changes to the ride after the Agreement has been concluded, but this may result in additional fees as described in Section 8.3.
2.1.1. For transfers, long-distance rides, the displayed price will be calculated based on the specified start and destination addresses. Please be aware that there may be an additional charge if stopovers are required, as per the price schedule (see Section 8 below for details).
2.1.2. An hourly booking commences at the specified pickup time and concludes within the city area of the pickup location. Should the user request that the TSP operates outside the city area of the pickup or if the kilometers travelled or the duration of the journey exceeds the parameters of the relevant booking, additional charges may apply. The reason for this is that the TSP must then return to the city area of the pickup location, resulting in further costs to the client.
3. PICKUP TIME
The agreed pickup time is the time indicated in the CZDR booking confirmation.
If the pickup is at the airport or a long-distance train station, and the user provides the correct flight or train number in their booking, allowing CZDR to monitor the arrival time, the agreed pickup time will be postponed if the flight or train is delayed.
4. VEHICLE CLASS/VEHICLE MODEL, UPGRADE
Depending on the availability of the vehicle, the user can select from different vehicle classes in their ride request (for example, "Sedan", "Mercedes-Benz E class", "Mercedes-Benz V class", "Mercedes-Benz S class" or "Minivan").
It should be noted that the vehicles displayed in the CZDR Tools are for illustrative purposes only. There is no right to a particular vehicle model associated with a booked vehicle class. Regional differences are possible. Only for orders of Mercedes-Benz E class, Mercedes-Benz V class, Mercedes-Benz GLS, Mercedes-Benz S class, Mercedes-Benz Sprinter the client will have the vehicle type directly from the order
At any time and without additional cost, it is possible for CZDR to upgrade from the vehicle class "Sedan" to a higher vehicle class (such as "Mercedes-Benz E class", "Mercedes-Benz V class", "Mercedes-Benz S class" or "Minivan") and to upgrade from the vehicle class "Minivan" to a higher vehicle class (such as "Mercedes-Benz V class"), depending on availability.
5. BEZPEČNOST PŘEPRAVY: ZVÁŽENÍ MOŽNÝCH NÁSLEDKŮ
5.1. LUGGAGE, ANIMALS
The price shown on the booking confirmation includes the number of pieces of luggage specified on the booking form.
Excess baggage, bulky baggage such as a wheelchair, golf bags or animals that the user wishes to carry must be specified at the time of booking. In the EXTRAS section. The TSP may refuse to carry luggage, weapons and/or animals which have not been agreed, including animals which are not in a closed and suitable carrier. The right of refusal does not apply if the local legislation of the region in which the carriage takes place requires the carriage of these items.
Additional surcharges may apply if the TSP permits the carriage of additional baggage, weapons and/or animals not specified in the booking. This may result in the total charges for the business service contract being higher than originally stated in the booking acknowledgement (see section 8 below).
5.2. Children
The need for child restraints must be specified by the user in the reservation under the EXTRAS tab, where you select the desired size of the car seat for your child. There are three types of car seats: Egg (0-12 months), Medium (12-48 months), Booster (4 years to 8 years)
5.3. INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE
The maximum number of passengers and the number and size of items of baggage are specified by CZDR for a particular vehicle and are set out in a binding baggage policy.
The TSP may refuse to carry passengers or luggage if, in its opinion, space and safety conditions do not permit such carriage.
5.4. OBSTRUCTED TRANSPORT
The TSP may refuse to transport a User if mandatory requirements (e.g. resulting from applicable law) pursuant to this Section 4 have not been communicated or have been incorrectly communicated by the User in his or her request for transport.
If transport is not possible for this reason, CZDR shall still be entitled to compensation from the User under the Business Service Contract for that specific transport.
5.5. DELAY
Exceptional situations such as air traffic controller strikes, bad weather etc. can only be compensated to a limited extent. In such cases, passengers may have to accept longer delays or cancellations at short notice.
6. CANCELLATIONS, REBOOKINGS AND NO-SHOW RIDES
6.1. CANCELLATION
For transfer journeys, long distance journeys (transfer journeys of 50 km or more) and journeys booked by the hour, the cancellation is free of charge if the time between the cancellation and the agreed pick-up time is more than one hour. If the time between cancellation and the agreed pick-up time is one hour or less, the full fare will be charged. Effective cancellation can only be made using the cancellation function on the website or app.
6.2. REBOOKINGS
Reservation changes are possible at least 1 hour before the date and time of the original order without additional fees. Less than 1 hour is no longer possible
6.3. NO-SHOW RIDES WITHOUT CANCELLATION, USER'S DELAY
If a User fails to appear for a journey and does not cancel it (a "No Show"), the User's claim for transport against the TSP shall be extinguished; however, CZRD's shall still be entitled to compensation from the User.
(A) FOR TRANSFERS AND LONG-DISTANCE RENTALS A trip is considered a no show if the User or Guest does not appear at the agreed pick up location within 15 minutes of the agreed pick up time.
In the case of airport pickups, a ride is considered a no-show if the User or Guest fails to arrive at the agreed pickup location within 60 minutes of the agreed pickup time.
No-show rides must be paid for in full, but any waiting time surcharges will not be applied. This does not apply if the TSP and the Guest have agreed a later pick-up time by telephone. Any waiting time surcharges will apply as described in section 8.4.1. In general, there is no right to change the pick-up time.
(B) TIME-BASED BOOKING A ride will be considered a no-show if the User or Guest fails to arrive at the agreed pick-up location after the booked time (calculated from the scheduled pick-up time).
In the case of a pick-up at an airport, a ride will be considered a no-show if the User or Guest does not appear at the agreed pick-up location after the agreed pick-up time.
The user is fully liable for no-show rides. This does not apply if the TSP and the Guest have agreed a later pick up time by telephone. The hourly booking always starts at the agreed pick-up time as described in section 2.1.2. Any extension of the hourly booking must be paid for as described in section 8.3. There is no right to change the collection time.
7. BEHAVIOR IN THE LIMOUSINE
The following standards of behavior apply to users of TSP transport services:
Throughout the journey, all passengers must comply with the road traffic regulations in force, in particular the obligation to wear a seat belt. The instructions of the TSP must be always followed. The TSP is responsible for the safety of the journey. Guests are therefore prohibited from opening the doors during the ride, throwing objects out of the vehicle and/or hanging any part of their body out of the vehicle, or shouting from the vehicle. Guests wishing to use any equipment or systems on the vehicle must obtain prior permission from the TSP.
Smoking is prohibited in the interior of the vehicles. Failure to comply with this will result in the user or guest having to pay for the cost of cleaning the vehicle and any resulting loss of use.
The consumption of food is discouraged. Alcoholic beverages may only be consumed in the vehicle with prior consent.
8. REMUNERATION AND PAYMENT
8.1. GENERAL PRINCIPLES
The booking confirmation specifies the amount of CZDR's claim.
The main factors determining this amount (including the reimbursement of expenses for the service provided by CZDR) are the selected vehicle class, the route, the length of the advance booking period, and the time and place of pick-up.
Booking special requests such as multilingual chauffeurs, individual vehicle labelling, intermediate stops, bulky luggage, etc. may increase the price.
8.2. Order and PAYMENT METHODS, TRANSACTION FEES
We provide all services on the basis of orders placed by the customer or another client (hotel, travel agency, tour operator, etc.). Orders can be placed online through our website, by e-mail or SMS. The contract for the transportation of persons based on the provision of services by the Company to the Customer is created on the basis of a binding order confirmation. This confirmation is a safe and binding agreement received by SMS, e-mail or website. The confirmation of the receipt of the order in the system is not binding until it is confirmed by the Company, in which case the Customer is also informed that he/she can use the Company's services only after agreeing to these Terms and Conditions and ticking the consent to the processing of the Customer's personal data.
- An order placed by the Customer via the website or by e-mail (brokerage contract), where the Customer pays the price directly to the carrier, as a third party, who carries out the transport.
- an order created by the Customer via the website or by e-mail, in which case the Customer pays the price directly to the Company that performs the transport.
- An order placed by a partner of the Company, such as a travel agency, hotel or corporate client, where the partner pays the price directly to the Company on the basis of a monthly invoice.
Other types of orders are not allowed.
Payment options
In cash: In case of cash payment for a transfer or other services, the driver or the company representative will only accept Czech crowns (CZK) and currencies that are optional during the booking process, i.e. British pounds (GBP), Euros (EUR), US dollars (USD) and others.
Online by card: If the client pays online with a debit or credit card, it is possible to pay in the following currencies - CZK. If the Customer pays directly to the driver or a representative of the Company, it is possible to pay only in CZK and only with cards whose logos are displayed on the Company's website.
Payment by bank transfer (with subsequent monthly invoicing) is only possible on request or if the Company has allowed the Customer to use this payment option. Otherwise, the Customer may pay the invoice as a prepayment before executing the order. Otherwise, the Customer shall be entitled to cancel the order. Invoices can be issued only in the following currencies – CZK
8.3. RIDE CHANGES
Even after the conclusion of the Business Service Contract and, to the extent possible for the TSP, after the start of the journey, the User (and also the Guest) may change the journey request.
If the User requests an upgrade of the journey or additional services (distance or number of hours), the actual service (total distance or number of hours) will be recalculated and invoiced in accordance with the applicable price list. In the case of hourly bookings, each half hour commenced will be considered for invoicing purposes, i.e. the half hour will be rounded up from the first additional minute in the interests of better planning reliability.
As a result, the user's claim for compensation will increase, as the reimbursement of CZDR's expenses for the business service contract on behalf of the user will increase accordingly.
If the booked distance or number of hours is reduced in comparison with the booking, the agreed compensation remains unaffected.
8.4. OTHER CHARGES
8.4.1. WAITING TIMES FOR TRANSFER RIDES
For transfers, no surcharges will apply for waiting up to 60 minutes after the agreed pick-up time for airport pick-ups. In all other cases, there is no charge for waiting up to 15 minutes after the agreed pick-up time. Each additional minute of waiting time will be charged at the applicable hourly rate for that city area and vehicle class, plus applicable sales tax.
8.4.2. EXTRA KILOMETRES WHEN BOOKING BY THE HOUR
Hourly bookings are based on the number of kilometers included (25 km per hour). Additional kilometers are charged separately and are based on the price of the route for the booked vehicle class in the relevant city area and include applicable VAT.
8.5. TRANSMISSION OF INVOICES, DUE DATE
CZDR will make the relevant invoice available to the user in electronic form for download in the user account. If payment is made by credit card, the applicable fee shall be due for payment immediately. In the case of payment by bank transfer, the payment term indicated on the invoice shall apply.
8.6. Compensation and maximum penalty under the contract
Claims for compensation must be submitted within 30 days in writing or by e-mail to the address or e-mail address of the Company. After the expiry of this period, the Customer shall no longer have the right to claim compensation or any related damages in connection with the application of the contractual penalty. However, any complaint made by the Customer will be investigated as appropriate. Compensation for damage/inconvenience is limited to a maximum amount equal to the price of transport per booking, but not exceeding CZK 3,000, which is the maximum amount of the contractual penalty. Compensation is excluded in cases where, for logistical reasons, a replacement car of the same type or in a different color is provided, and in cases where the damage is caused by events beyond the control of the service provider, such as natural disasters. Claims for compensation in the event that your flight is significantly delayed or arrives early (more than 30 minutes) are also excluded from our compensation scheme.
9. LIABILITY
9.1. GENERAL PRINCIPLES
9.1.1. There has been a delay during the transport, whether initially during the arrival of the Customer or during the actual transport, due to force majeure. Force majeure is defined as the intervention of a natural disaster, weather, weather conditions, a car accident not caused by the Company's driver or a driver of an intermediary carrier, road congestion caused by road repairs or other communications, or delays caused by government or administrative intervention - police officers, etc. The transport has been delayed by the customer or another party (travel agent, hotel, tour operator, etc.), e.g. by not arriving at the agreed place at the agreed time. Damage has been caused to the Customer's property or health because of a traffic accident not caused by the Company's driver or a driver of an intermediary carrier, but by another driver, animal or person. Damage to the Client's property, health or life as a result of any manoeuvre that the driver was forced to make during the transport in order to avoid more serious damage or consequences, such as the need to brake suddenly due to the situation on the road, sharp swerving and skidding, if, unless proven otherwise, such manoeuvre is deemed necessary, for example to avoid a collision with an animal, a person or another vehicle on the road, etc. Damage caused by the carelessness of the customer or another party (e.g. forgetting to put luggage in the luggage compartment or to unload it, loss of small items or cash during transport, etc.).
9.1.2. If the Customer suffers damage as a result of collecting the goods at a time other than the time stated in the order, the Customer shall be entitled to a contractual penalty in the form of a lump-sum compensation up to a maximum of CZK 3,000. However, the damage must be proven and substantiated by the Customer, who must submit a complaint in accordance with these Terms and Conditions.
9.1.3. By using the Company's transport or transport mediation services, the Customer expressly declares that he considers the amount of a contractual penalty of up to CZK 3,000 as a lump sum compensation for damage caused by or in connection with the transport to be entirely sufficient and agrees with this amount. In case of disagreement, the Customer shall not be entitled to use the Company's services and the Company shall be obliged to refuse to provide such services.
9.2. If the Client intends to claim damages exceeding the contractual penalty of CZK 3,000, the Client is obliged to insure itself against damages. This obligation to insure against damages shall be fulfilled by the Customer on the basis of boarding, and the Customer shall bear full responsibility for the fulfilment of this obligation.
10. Out-of-court resolution of consumer disputes
Czech Trade Inspection Authority with registered office – Štěpánská 567/15, 120 00 Prague 2, Compan ID: 000 20 869 is an administrative government institution authorized to settle disputes through the Alternative Dispute Resolution. More information about the alternative dispute resolution can be found at www.coi.cz.
European Consumer Centre Czech Republic Štěpánská 567/15, 120 00 Prague 2, internetová adresa: http://www.evropskyspotrebitel.cz . Assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland. It also mediates possibilities of out-of-court settlements of consumer disputes online. The Centre is funded by the European Commission on Act. 524/2013, 21/05/2013 – resoluting disputes online and, change of regulation (ES) Act. 2006/2004 and directive 2009/22/ES
Merchant is authorized to sell services on account of trade license. Mandatory inspection are executed by local trade licensing office.
Supervision on the protection of personal data is done by GDPR office. Czech Trade Inspection is also to limited extent watching over complying Act. 634/1992, Protecting consumer. Consumer acknowledges possibilities of changes according to the Act. 1765 PP. 2 of the Civil Code
11. Validity of these Terms and Conditions
These Terms and Conditions are valid for an indefinite period starting from 01.02.2025. In the event of changes to these Terms and Conditions, which are reserved by the Company, the Customer is considered to be bound by the Terms and Conditions in the version valid at the time the contract was signed, or the valid order was sent or placed.
Privacy Policy and Cookie Policy
For the use of CzechDrivers’ website and other CzechDrivers services CzechDrivers’ general Privacy Policy,
Cookie Policy apply and Drivers Privacy Policy with Driver App:
Privacy Policy and Cookie Policy
note: The English translation of the Czech Drivers Privacy Policy is provided for the convenience of our non-Czech-speaking customers. Regardless of this, only the original Czech-language version is legally binding.
Scope
We, Czech Drivers s.r.o. ("CzechDrivers"), take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.
This privacy policy informs you as a visitor of the CzechDrivers websites, as a user or customer of the online platform of CzechDrivers, a CzechDrivers App or other services of CzechDrivers (together also "CzechDrivers Services") which of your personal data is processed by CzechDrivers and for which purpose. The CzechDrivers Services are not aimed at minors.
Information on the processing of personal data of drivers can be found in the Driver Privacy Policy.
Name and Contact Information of the Controller
The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:
Czech Drivers s.r.o. | Korunní 2569/108 | 101 00 | Prague | E-Mail: info@czechdrivers.com
Data Security
CzechDrivers uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, considering the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and CzechDrivers is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.
Provision of the websites
When visiting CzechDrivers websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the CzechDrivers websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by CzechDrivers in so-called log files. If you visit CzechDrivers websites without having a CzechDrivers account, we will not know who you are.
We inform you about the cookies and analysis services used by CzechDrivers in section 6. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by CzechDrivers in a pseudonymized or anonymized form to analyze the use of our websites, to design and improve the CzechDrivers services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the CzechDrivers services (e.g. fraudulent booking, cyberattacks).
Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of CzechDrivers services. CzechDrivers retains the log files only insofar as you have consented to this or if there are legal retention obligations.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous encrypted and pseudonymized, i.e. meaning that we will not be able to identify you from through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
General information and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various pieces various kind of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The Please note that data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
Encrypted payments on this website
If you enter a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Data collection on our website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU of DSGVOGDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
Server log files
The website provider automatically collects and stores information which are automatically transmitted by your browser so-called that your browser automatically transmits to us in "server log files". These are:
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Contact form
Should you send us questions via a contact form on our website, we will collect the data entered on in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVO GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide ion the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Data transferred when signing up for services and digital content
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) of the EU DSGVOGDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Click here to disable Google Analytics for this website
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Drivers Privacy Policy with Driver App
We provide an intermediary platform for premium professional driver services (the “Services”) provided by independent local service providers (“Local Service Providers”, or "LSP")
In order to facilitate the Services provided by Local Service Providers, we provide them and their professional drivers (“Drivers” or “you”) with use of the CZDR Tools. Any such Services performed by you are conducted pursuant to your relationship, contractual or otherwise, with a Local Service Provider. We do not employ any Drivers, including you.
Application of partners
Personal data provided will be processed as part of the application the Local Service Provider makes on your behalf in order to determine your suitability for chauffeur services for CzechDrivers’s end customers. This includes information about whether a partner or driver is appropriately qualified, licensed, experienced, sufficiently cleared by criminal background checks (if required or permitted by local law), capable of performing the driver services and whether he fully complies with any and all guidelines or other requirements of CzechDrivers.
Your data is necessary for the conclusion of a partner or transportation contract, otherwise we cannot process the application or offer you requests for transportation services.
Application data is usually not forwarded to external recipients, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. If your application is successful, your application data will be used for the contractual relationship with CzechDrivers and the provision of professional drivers’ services for CzechDrivers’ end customers. Otherwise, your application data will generally be deleted after 6 months, unless there is an additional need or reason to store the data longer. The legal basis for our processing of application data is Article 6 Paragraph 1 lit b GDPR (contract initiation). If you give us your consent to transmit personal data beyond the required extent, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (consent).
Chauffeur data
CzechDrivers processes partner data that includes driver application data and partner or driver data arising from the contractional relationship or the provision of CzechDrivers driver services (hereinafter “driver data”). Driver data will be used for CzechDrivers services, i.e. for the fulfilment of the agreement with a Local Service Provider, for transportation requests, transportation contracts or for accounting and payment purposes. This can include data like: Full name, gender, birth date, age, licenses, place of birth, physical address, email, telephone number, social security number, tax ID, pay-out preference or bank account, user ID, trainings and webinars, location data, ride status, tour milestones, vehicle number plate, vehicle details, customer orders, customer ratings, photographs, audio files, incident information, criminal background checks, compliance with CzechDrivers guidelines company data. CzechDrivers provides drivers data to third parties, if necessary, to end customers of CzechDrivers so that the end customer can be transported in accordance with their booking and the transport can be processed, accounted and paid for. Driver’s data can in such cases be transmitted in a third-party country outside of the European Union or the European Economic Area in which the end customer is located or planning to use CzechDrivers services. CzechDrivers cannot generally provide further information on the data protection level in the third- party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR). The legal basis for the processing of chauffeur data is Art. 6 Paragraph 1 lit b GDPR (contract performance). If the drivers provide additional, voluntary information, the legal basis is chauffeurs’ consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit f GDPR. In addition, CzechDrivers processes drivers’ data to analyze, personalize and improve the use of CzechDrivers services (e.g. ride reviews, to advertise CzechDrivers services, to detect, limit and eliminate technical or process- related disruptions and problems, and to prevent illegal use of CzechDrivers services (e.g. fraudulent booking, cyberattacks). For such purposes driver’s data usually is not forwarded to recipients, unless it is to the drivers’ employer or principal, a CzechDrivers contractor (see Art. 28 GDPR) or if otherwise legally permitted (e.g. in order to assert or reject claims). The legal basis for the processing of drivers’ data is, in this respect, is Art. 6 Paragraph 1 lit f GDPR (CzechDrivers legitimate interest).
Data processing and automated decision-making
Data generated or used while utilizing the CzechDrivers Tools, i.e. all drivers tools data or ride related data (e.g. date, time, pickup, drop-off, stopover, pax number, vehicle category/class, pick-up sign information and logo, end customer name, end customer mobile number, flight or train, reference number, booking comments, special needs, cancellations, changes to bookings, no shows and delays), are otherwise processed like drivers data for the purposes and as described in Section 6 above. CzechDrivers’ decision on an offer by a partner or drivers can be solely based on automated processing. Such an automatic decision is required to conclude the contract (Art. 22 Paragraph 2 lit a GDPR). The data subject has the option of contacting us using the mentioned contact data (see section 2) in order to have an explanation or an intervention by a person or to express their point of view.
GPS tracking, location data
With drivers’ consent, CzechDrivers processes and uses GPS tracking or location data (i.e. longitude, latitude, speed, accuracy). Drivers must first agree to this on their mobile device using the confirmation field or the system settings in Android or iOS ("Allow"). Drivers’ position is then determined using the GPS data from the CzechDrivers App (hereinafter “location data”) as soon as the drivers starts a journey (i.e. as soon as he presses the button "On the way to Pick up Location" in the CzechDrivers App) and ends once the driver presses the button "Finish Ride" in the CzechDrivers App. Purposes of processing are the execution of the contractual relationship (planning, disposition, arrangement, execution, accounting for and payment of transportation), to monitor the performance of the ride, to increase the quality of rides, to support CzechDrivers, the driver and the customer in case of questions or problems, the design and improvement of CzechDrivers services, the detection, limitation and elimination of faults, errors or problems of a technical or process-related nature and the prevention or detection of illegal use (otherwise see Section 6 above). Location data may be passed on to the current end customer of the driver to facilitate and enhance the meeting with the driver or for accounting and payment purposes. Otherwise, location data will not be transmitted to third parties, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. Location data is processed safely and stored on encrypted media. Location data is not permanently linked to the drivers’ profile but stored separately. It can only be accessed according to a separate authorization concept, which allows only a limited group of people access for a limited time. Evaluations are otherwise carried out pseudo- or anonymized. Profiling (Art. 4 Paragraph 4 GDPR) using location data does not take place. Location data is not stored for more than 2 years and then deleted or anonymized.
The legal bases of the processing of location data by CzechDrivers are Art. 6 Paragraph 1 lit a GDPR (consent) and Art. 6 Paragraph 1 lit b GDPR (contract performance and contract initiation). The described tracking of location data is necessary, so the driver can use a navigation app at the same time whilst using the GPS tracking on the CzechDrivers App. Rides can only be performed when GPS tracking is active and switched on for the CzechDrivers App. The driver can withdraw his consent to GPS tracking at any time by changing the device settings for the CzechDrivers App. Such withdrawal of consent will not affect the processing of drivers’ location data tracked before driver’s withdrawal. The driver can also withdraw his consent to further use of his location data at any time by sending us a message to that effect (communication channels see Sections 2 and 3 above). Such withdrawal of consent will not affect the processing of drivers’ location data before driver’s withdrawal.
Data Erasure and storage period
We will delete your personal data as soon as the legal basis for its processing no longer applies. In some cases, however, other legal bases can also apply, for example if processing is necessary for compliance with a legal obligation of CzechDrivers (e.g. in accordance with commercial or tax law).
Amendment or Update of this Driver Privacy Policy
We may occasionally update this, Policy. If we make significant changes, we will notify users in advance of the changes through the CZDR Tools or through other means, such as email. We encourage to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. CzechDrivers may update and amend this Driver Privacy Policy at any time. Drivers will be informed and may be requested to provide consent again.
Last updated: March 10, 2025.
Limousine transfer service
