1. CONTRACTUAL RELATIONSHIP AND AGREEMENT
1.1. CONTRACTUAL RELATIONSHIP
CZDR does not itself provide transportation services in connection with the CZDR Tools and does not do so by way of third-party agents. CZDR only provides the user with a claim for transport against a TSP, which is independent of CZDR.
CZDR enters into the necessary agreements on its own behalf with the relevant TSP, thereby enabling the user to make a claim for transport against the TSP (also known as a "contract for the benefit of third parties" or a "transportation contract for the benefit of the user"). This agreement gives the user the right to request transportation services directly from the TSP, as well as any additional claims related to that service.
It should be noted that CZDR and the user only agree to the arrangement of a business service contract and not to the arrangement of the actual transportation services. The claim for compensation by CZDR includes the compensation for arranging business services as well as the compensation distributed to the TSP for the transportation services.
1.2. AGREEMENT
By submitting a completed booking form via the CZDR tools or by making an agreement with CZDR by telephone, the user submits an offer to enter into a business service contract (the user's "ride request"). The subject matter of this contract is the provision of the ride service requested by the user.
Initially, CZDR sends the user an e-mail confirming the details of the requested ride service that it has received. CZDR only confirms the receipt of the user's request for a ride.
The business service contract between CZDR and the user for the requested ride service is only concluded by a separate declaration ("booking confirmation") by email from CZDR. The user is then entitled to request the ride service directly from the TSP and to assert further claims relating to the ride service directly from the TSP.
USER REGISTRATION REQUIREMENT FOR USE OF CZDR TOOLS
The user warrants to CZDR that all information provided to CZDR by the user or by another person on the user's behalf is complete and accurate. Automated registrations are prohibited.
2. SELECTED CONTENT OF THE TRANSPORTATION CONTRACT FOR THE BENEFIT OF THE USER
The User may only request the TSP to provide the data described in section 2 for the User's transport request if this has been agreed with CZDR in the Business Service Contract.
The following conditions apply to the user's claim for transport, which is to be asserted directly against the TSP and procured by CZDR:
2.1. RIDE TYPES, SERVICE CHANGES
The User may select ride requests that include transfers, long-distance rides (transfer rides starting at 100 km), on-demand rides ("Driver Call"), and hourly reservations.
If the actual ride requires additional effort due to the User's or Guest's requests that differ from the originally requested ride, TSP will accommodate these requests to the greatest extent possible. Please note that this additional effort may result in additional costs for the individual Business Services Agreement. Please refer to Section 5 below for more details.
Depending on availability, the User may request changes to the ride after the Agreement has been concluded, but this may result in additional fees as described in Section 8.3.
2.1.1. For transfers, long-distance rides, the displayed price will be calculated based on the specified start and destination addresses. Please be aware that there may be an additional charge if stopovers are required, as per the price schedule (see Section 8 below for details).
2.1.2. An hourly booking commences at the specified pickup time and concludes within the city area of the pickup location. Should the user request that the TSP operates outside the city area of the pickup or if the kilometers travelled or the duration of the journey exceeds the parameters of the relevant booking, additional charges may apply. The reason for this is that the TSP must then return to the city area of the pickup location, resulting in further costs to the client.
3. PICKUP TIME
The agreed pickup time is the time indicated in the CZDR booking confirmation.
If the pickup is at the airport or a long-distance train station, and the user provides the correct flight or train number in their booking, allowing CZDR to monitor the arrival time, the agreed pickup time will be postponed if the flight or train is delayed.
4. VEHICLE CLASS/VEHICLE MODEL, UPGRADE
Depending on the availability of the vehicle, the user can select from different vehicle classes in their ride request (for example, "Sedan", "Mercedes-Benz E class", "Mercedes-Benz V class", "Mercedes-Benz S class" or "Minivan").
It should be noted that the vehicles displayed in the CZDR Tools are for illustrative purposes only. There is no right to a particular vehicle model associated with a booked vehicle class. Regional differences are possible. Only for orders of Mercedes-Benz E class, Mercedes-Benz V class, Mercedes-Benz GLS, Mercedes-Benz S class, Mercedes-Benz Sprinter the client will have the vehicle type directly from the order
At any time and without additional cost, it is possible for CZDR to upgrade from the vehicle class "Sedan" to a higher vehicle class (such as "Mercedes-Benz E class", "Mercedes-Benz V class", "Mercedes-Benz S class" or "Minivan") and to upgrade from the vehicle class "Minivan" to a higher vehicle class (such as "Mercedes-Benz V class"), depending on availability.
5. BEZPEČNOST PŘEPRAVY: ZVÁŽENÍ MOŽNÝCH NÁSLEDKŮ
5.1. LUGGAGE, ANIMALS
The price shown on the booking confirmation includes the number of pieces of luggage specified on the booking form.
Excess baggage, bulky baggage such as a wheelchair, golf bags or animals that the user wishes to carry must be specified at the time of booking. In the EXTRAS section. The TSP may refuse to carry luggage, weapons and/or animals which have not been agreed, including animals which are not in a closed and suitable carrier. The right of refusal does not apply if the local legislation of the region in which the carriage takes place requires the carriage of these items.
Additional surcharges may apply if the TSP permits the carriage of additional baggage, weapons and/or animals not specified in the booking. This may result in the total charges for the business service contract being higher than originally stated in the booking acknowledgement (see section 8 below).
5.2. Children
The need for child restraints must be specified by the user in the reservation under the EXTRAS tab, where you select the desired size of the car seat for your child. There are three types of car seats: Egg (0-12 months), Medium (12-48 months), Booster (4 years to 8 years)
5.3. INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE
The maximum number of passengers and the number and size of items of baggage are specified by CZDR for a particular vehicle and are set out in a binding baggage policy.
The TSP may refuse to carry passengers or luggage if, in its opinion, space and safety conditions do not permit such carriage.
5.4. OBSTRUCTED TRANSPORT
The TSP may refuse to transport a User if mandatory requirements (e.g. resulting from applicable law) pursuant to this Section 4 have not been communicated or have been incorrectly communicated by the User in his or her request for transport.
If transport is not possible for this reason, CZDR shall still be entitled to compensation from the User under the Business Service Contract for that specific transport.
5.5. DELAY
Exceptional situations such as air traffic controller strikes, bad weather etc. can only be compensated to a limited extent. In such cases, passengers may have to accept longer delays or cancellations at short notice.
6. CANCELLATIONS, REBOOKINGS AND NO-SHOW RIDES
6.1. CANCELLATION
For transfer journeys, long distance journeys (transfer journeys of 50 km or more) and journeys booked by the hour, the cancellation is free of charge if the time between the cancellation and the agreed pick-up time is more than one hour. If the time between cancellation and the agreed pick-up time is one hour or less, the full fare will be charged. Effective cancellation can only be made using the cancellation function on the website or app.
6.2. REBOOKINGS
Reservation changes are possible at least 1 hour before the date and time of the original order without additional fees. Less than 1 hour is no longer possible
6.3. NO-SHOW RIDES WITHOUT CANCELLATION, USER'S DELAY
If a User fails to appear for a journey and does not cancel it (a "No Show"), the User's claim for transport against the TSP shall be extinguished; however, CZRD's shall still be entitled to compensation from the User.
(A) FOR TRANSFERS AND LONG-DISTANCE RENTALS A trip is considered a no show if the User or Guest does not appear at the agreed pick up location within 15 minutes of the agreed pick up time.
In the case of airport pickups, a ride is considered a no-show if the User or Guest fails to arrive at the agreed pickup location within 60 minutes of the agreed pickup time.
No-show rides must be paid for in full, but any waiting time surcharges will not be applied. This does not apply if the TSP and the Guest have agreed a later pick-up time by telephone. Any waiting time surcharges will apply as described in section 8.4.1. In general, there is no right to change the pick-up time.
(B) TIME-BASED BOOKING A ride will be considered a no-show if the User or Guest fails to arrive at the agreed pick-up location after the booked time (calculated from the scheduled pick-up time).
In the case of a pick-up at an airport, a ride will be considered a no-show if the User or Guest does not appear at the agreed pick-up location after the agreed pick-up time.
The user is fully liable for no-show rides. This does not apply if the TSP and the Guest have agreed a later pick up time by telephone. The hourly booking always starts at the agreed pick-up time as described in section 2.1.2. Any extension of the hourly booking must be paid for as described in section 8.3. There is no right to change the collection time.
7. BEHAVIOR IN THE LIMOUSINE
The following standards of behavior apply to users of TSP transport services:
Throughout the journey, all passengers must comply with the road traffic regulations in force, in particular the obligation to wear a seat belt. The instructions of the TSP must be always followed. The TSP is responsible for the safety of the journey. Guests are therefore prohibited from opening the doors during the ride, throwing objects out of the vehicle and/or hanging any part of their body out of the vehicle, or shouting from the vehicle. Guests wishing to use any equipment or systems on the vehicle must obtain prior permission from the TSP.
Smoking is prohibited in the interior of the vehicles. Failure to comply with this will result in the user or guest having to pay for the cost of cleaning the vehicle and any resulting loss of use.
The consumption of food is discouraged. Alcoholic beverages may only be consumed in the vehicle with prior consent.
8. REMUNERATION AND PAYMENT
8.1. GENERAL PRINCIPLES
The booking confirmation specifies the amount of CZDR's claim.
The main factors determining this amount (including the reimbursement of expenses for the service provided by CZDR) are the selected vehicle class, the route, the length of the advance booking period, and the time and place of pick-up.
Booking special requests such as multilingual chauffeurs, individual vehicle labelling, intermediate stops, bulky luggage, etc. may increase the price.
8.2. Order and PAYMENT METHODS, TRANSACTION FEES
We provide all services on the basis of orders placed by the customer or another client (hotel, travel agency, tour operator, etc.). Orders can be placed online through our website, by e-mail or SMS. The contract for the transportation of persons based on the provision of services by the Company to the Customer is created on the basis of a binding order confirmation. This confirmation is a safe and binding agreement received by SMS, e-mail or website. The confirmation of the receipt of the order in the system is not binding until it is confirmed by the Company, in which case the Customer is also informed that he/she can use the Company's services only after agreeing to these Terms and Conditions and ticking the consent to the processing of the Customer's personal data.
- An order placed by the Customer via the website or by e-mail (brokerage contract), where the Customer pays the price directly to the carrier, as a third party, who carries out the transport.
- an order created by the Customer via the website or by e-mail, in which case the Customer pays the price directly to the Company that performs the transport.
- An order placed by a partner of the Company, such as a travel agency, hotel or corporate client, where the partner pays the price directly to the Company on the basis of a monthly invoice.
Other types of orders are not allowed.
Payment options
In cash: In case of cash payment for a transfer or other services, the driver or the company representative will only accept Czech crowns (CZK) and currencies that are optional during the booking process, i.e. British pounds (GBP), Euros (EUR), US dollars (USD) and others.
Online by card: If the client pays online with a debit or credit card, it is possible to pay in the following currencies - CZK. If the Customer pays directly to the driver or a representative of the Company, it is possible to pay only in CZK and only with cards whose logos are displayed on the Company's website.
Payment by bank transfer (with subsequent monthly invoicing) is only possible on request or if the Company has allowed the Customer to use this payment option. Otherwise, the Customer may pay the invoice as a prepayment before executing the order. Otherwise, the Customer shall be entitled to cancel the order. Invoices can be issued only in the following currencies – CZK
8.3. RIDE CHANGES
Even after the conclusion of the Business Service Contract and, to the extent possible for the TSP, after the start of the journey, the User (and also the Guest) may change the journey request.
If the User requests an upgrade of the journey or additional services (distance or number of hours), the actual service (total distance or number of hours) will be recalculated and invoiced in accordance with the applicable price list. In the case of hourly bookings, each half hour commenced will be considered for invoicing purposes, i.e. the half hour will be rounded up from the first additional minute in the interests of better planning reliability.
As a result, the user's claim for compensation will increase, as the reimbursement of CZDR's expenses for the business service contract on behalf of the user will increase accordingly.
If the booked distance or number of hours is reduced in comparison with the booking, the agreed compensation remains unaffected.
8.4. OTHER CHARGES
8.4.1. WAITING TIMES FOR TRANSFER RIDES
For transfers, no surcharges will apply for waiting up to 60 minutes after the agreed pick-up time for airport pick-ups. In all other cases, there is no charge for waiting up to 15 minutes after the agreed pick-up time. Each additional minute of waiting time will be charged at the applicable hourly rate for that city area and vehicle class, plus applicable sales tax.
8.4.2. EXTRA KILOMETRES WHEN BOOKING BY THE HOUR
Hourly bookings are based on the number of kilometers included (25 km per hour). Additional kilometers are charged separately and are based on the price of the route for the booked vehicle class in the relevant city area and include applicable VAT.
8.5. TRANSMISSION OF INVOICES, DUE DATE
CZDR will make the relevant invoice available to the user in electronic form for download in the user account. If payment is made by credit card, the applicable fee shall be due for payment immediately. In the case of payment by bank transfer, the payment term indicated on the invoice shall apply.
8.6. Compensation and maximum penalty under the contract
Claims for compensation must be submitted within 30 days in writing or by e-mail to the address or e-mail address of the Company. After the expiry of this period, the Customer shall no longer have the right to claim compensation or any related damages in connection with the application of the contractual penalty. However, any complaint made by the Customer will be investigated as appropriate. Compensation for damage/inconvenience is limited to a maximum amount equal to the price of transport per booking, but not exceeding CZK 3,000, which is the maximum amount of the contractual penalty. Compensation is excluded in cases where, for logistical reasons, a replacement car of the same type or in a different color is provided, and in cases where the damage is caused by events beyond the control of the service provider, such as natural disasters. Claims for compensation in the event that your flight is significantly delayed or arrives early (more than 30 minutes) are also excluded from our compensation scheme.
9. LIABILITY
9.1. GENERAL PRINCIPLES
9.1.1. There has been a delay during the transport, whether initially during the arrival of the Customer or during the actual transport, due to force majeure. Force majeure is defined as the intervention of a natural disaster, weather, weather conditions, a car accident not caused by the Company's driver or a driver of an intermediary carrier, road congestion caused by road repairs or other communications, or delays caused by government or administrative intervention - police officers, etc. The transport has been delayed by the customer or another party (travel agent, hotel, tour operator, etc.), e.g. by not arriving at the agreed place at the agreed time. Damage has been caused to the Customer's property or health because of a traffic accident not caused by the Company's driver or a driver of an intermediary carrier, but by another driver, animal or person. Damage to the Client's property, health or life as a result of any manoeuvre that the driver was forced to make during the transport in order to avoid more serious damage or consequences, such as the need to brake suddenly due to the situation on the road, sharp swerving and skidding, if, unless proven otherwise, such manoeuvre is deemed necessary, for example to avoid a collision with an animal, a person or another vehicle on the road, etc. Damage caused by the carelessness of the customer or another party (e.g. forgetting to put luggage in the luggage compartment or to unload it, loss of small items or cash during transport, etc.).
9.1.2. If the Customer suffers damage as a result of collecting the goods at a time other than the time stated in the order, the Customer shall be entitled to a contractual penalty in the form of a lump-sum compensation up to a maximum of CZK 3,000. However, the damage must be proven and substantiated by the Customer, who must submit a complaint in accordance with these Terms and Conditions.
9.1.3. By using the Company's transport or transport mediation services, the Customer expressly declares that he considers the amount of a contractual penalty of up to CZK 3,000 as a lump sum compensation for damage caused by or in connection with the transport to be entirely sufficient and agrees with this amount. In case of disagreement, the Customer shall not be entitled to use the Company's services and the Company shall be obliged to refuse to provide such services.
9.2. If the Client intends to claim damages exceeding the contractual penalty of CZK 3,000, the Client is obliged to insure itself against damages. This obligation to insure against damages shall be fulfilled by the Customer on the basis of boarding, and the Customer shall bear full responsibility for the fulfilment of this obligation.
10. Out-of-court resolution of consumer disputes
Czech Trade Inspection Authority with registered office – Štěpánská 567/15, 120 00 Prague 2, Compan ID: 000 20 869 is an administrative government institution authorized to settle disputes through the Alternative Dispute Resolution. More information about the alternative dispute resolution can be found at www.coi.cz.
European Consumer Centre Czech Republic Štěpánská 567/15, 120 00 Prague 2, internetová adresa: http://www.evropskyspotrebitel.cz . Assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland. It also mediates possibilities of out-of-court settlements of consumer disputes online. The Centre is funded by the European Commission on Act. 524/2013, 21/05/2013 – resoluting disputes online and, change of regulation (ES) Act. 2006/2004 and directive 2009/22/ES
Merchant is authorized to sell services on account of trade license. Mandatory inspection are executed by local trade licensing office.
Supervision on the protection of personal data is done by GDPR office. Czech Trade Inspection is also to limited extent watching over complying Act. 634/1992, Protecting consumer. Consumer acknowledges possibilities of changes according to the Act. 1765 PP. 2 of the Civil Code
11. Validity of these Terms and Conditions
These Terms and Conditions are valid for an indefinite period starting from 01.02.2025. In the event of changes to these Terms and Conditions, which are reserved by the Company, the Customer is considered to be bound by the Terms and Conditions in the version valid at the time the contract was signed, or the valid order was sent or placed.
Limousine transfer service
