A Customer who uses the services of Czech Drivers, s.r.o.n, with its registered office at Korunní 2569/108, 101 00 Prague, Czech Republic fully accepts these terms and conditions by signing the order or contract, or placing an order online via website. Confirming an order declares explicit consent to these terms and conditions to which the order or shipping contract refers.
A Customer who disagrees with these Terms and Conditions is not entitled to enter into any contract with the Company or to place an order through the Company’s website.
Unless otherwise agreed, all transport services and mediation of these services are exclusively provided by registered taxi cars without a taximeter under Act No. 111/1994 Coll., On Road Transport, pursuant to Section 21 (4) on the basis of a prior written contract, and for multi-seat wagons with a capacity of over nine people, including the driver, as occasional passenger road transport.
These Terms and Conditions are processed in accordance with the relevant provisions of Act No. 89/2012 Coll. of the Civil Code.
The protection of the personal data of the Company’s customers is implemented following the amendment to Act No. 101/2000 Coll. on the protection of personal data and the General Data Protection Regulation (GDPR).
Basic terms
The Company – the Company is the carrier or intermediary of the transport. Czech Drivers, s.r.o., with its registered office at Korunní 2569/108, 101 00 Prague, Czech Republic, which provides or arranges transportation and other services based on these conditions for the Customer.
The Customer – a person or a company that uses the Company’s services on the basis of an order or contract for themselves, or third person in case of a hotel, or travel agency, and subject to these terms and conditions. Confirming an order declares explicit consent to these terms and conditions to which the order refers. A Customer who disagrees with these Terms and Conditions is not entitled to enter into any contract with the Company. These conditions are basic adjustment of terms between customer and the company, and if they deviate from dispositive legal norms, they shall be taken in account first.
The Service/Transportation – the actual transport or brokering of Transportation, travel services, or other Customer services, performed or mediated by the Company.
The Driver– the Driver is an employee of Czech Drivers, s.r.o.
Private Data of Customers and Handling of these Data
The protection of the personal data of the Company’s customers is implemented following the amendment to Act No. 101/2000 Coll. And Act of European Union (EU) 2016/679 on the protection of personal data and the General Data Protection Regulation
Customer acknowledges that by agreeing to these terms and conditions, the Customer grants the Company consent to the processing, handling and storage of Personal and other Data provided by the Customer, for the period absolutely necesarry for the contract to be completed, or for a year at most. The Company has a duty to ensure that the Personal and other data provided by the customer are protected and prevent unauthorized access to the data. Customer has rights notably to (11), (21) in the Act of 101/2000 – provision of the data is voluntary and Customer has right to access the data, or have confirmation about processing, right to correction, deletion, or restriction. Customer i salso entitled to objection, o rif there has been a violation of the law, seek out the GDPR office.
Guarantee of compensation; liability for damage
The Company is liable to the Customer for any damage or inconvenience in the event of the Company, or its employee directly or indirectly causing the damage. In case of mediation of the carriage of the Customer by another carrier, the carrier is liable for the damage caused by them performing the carriage and the Customer accepts their carriage service by boarding their vehicle.
The Customer takes into consideration that he has no liability claims in these events:
There was a delay during the Transportation, whether initially during the arrival of the Customer, or in the actual course of transport, due to force majeure. Force majeure is defined as an intervention of a natural disaster, weather, weather conditions, a car accident not caused by the Company’s driver or a driver of an intermediary carrier, road congestion caused by road repairs or other communications, or delay caused by government or administrative intervention – police officers, etc.
There has been a delay in Transportation due to the Customer or another ordering party (travel agent, hotel, tour operator, etc.), for example by not arriving at the agreed time at the agreed place.
There has been damage done to the property of the Customer or to his health resulting from a traffic accident not caused by the Company’s driver or an intermediary carrier’s driver, but by another driver, animal or person.
There has been damage done to the property of the Customer or to his health or life due to any maneuver that the driver was forced to undertake during transport in order to prevent greater damage or consequences, such as the need for sudden braking due to the situation on the road, sharp detours and skidding, where, unless proved otherwise, such a maneuver is considered necessary, for instance, for avoiding a collision with an animal, man, or other vehicle on the road, etc.
There has been damage done due to the obliviousness of the Customer or another ordering party (for example, forgetting to put baggage into the trunk or forgetting to unload it, loss of small items or cash during carriage, or wrongly chosen time, etc.).
In the event that there was damage caused to the Customer thanks to a pickup at a different time than the time stated on the order, the Customer is entitled to a contractual penalty that represents a flat-rate compensation up to a maximum of CZK 2,000. The damage caused must, be demonstrable by the Customer, who has to file a Complaint in accordance with these Conditions.
By using the Company’s transport or by using transport mediation services, the Customer expressly declares that he finds the amount of a contractual fine of up to CZK 2 000 as a flat-rate compensation for damage caused by or in connection with the transport to be entirely sufficient, and agrees with this amount. In case of disagreement, the Customer is not entitled to use the Company’s services and the Company is obliged to refuse to provide such services.
If the Customer intends to claim damages exceeding the amount of the contractual penalty of CZK 2 000, then he/she is obliged to insure him/herself in case of damage. This duty to get insurance against damage in the event of injury, has been fulfilled by the Customer on the basis of boarding, and the Customer takes full responsibility regarding the fulfilment of this obligation.
Determining the time of commencement of transport
The Customer or another ordering party expressly acknowledge that they are obliged to negotiate the time of departure of the Customer, or the time of arrival of the carriage well in advance (for example, prior to departure, commencement of another flight, etc.), including the offset of at least 30 minutes, to prevent delays to the carrier due to force majeure, bad traffic or road complications (accidents, traffic jams, and other traffic restrictions).
If the Customer or another ordering party do not respect the above stated limits and time reserves stated in their order when setting the time for boarding, and consequently have damages caused to them because of it, they are not entitled to compensation for such damage by the Company.
Maximum waiting time included in the fee of an order is 60 minutes when travelling from the airport, 30 minutes when travelling from the train station and always 15 minutes in other types of transport.
Order methods
The company provides all services based on orders from the Customer or other ordering party (hotel, travel agency, excursionist, etc.). Orders can be placed online via our website, by e-mail, by phone, or by SMS. The agreement on the basis of which the provision of services to the Customer is realized arises on the basis of a binding order confirmation. The binding confirmation is a confirmation by SMS for phone and SMS order, and an e-mail confirmation for orders created through the web page and via e-mail. An acknowledgment of receipt of an order in the system is not considered binding unless it is confirmed by the Company, where the Customer is at the same time advised that the Company’s services can only be used under these Terms.
An order confirmed by the Company (or part of it) is considered binding for both parties unless the terms of the contract agreed at the time of confirmation are violated. In particular, the content of the order (exact specifications of the transport and the number of persons transported), the price of the transport, the method of payment, consent to the business conditions – in particular with the maximum amount of the contractual penalty and the limitation of the liability of the Company for the damages caused, and the term of realization.
Payment options
Cash
When paying a transfer or other service in cash, the driver or representative of the Company accepts only Czech crowns (CZK) and currencies that are optional during the booking process, i.e. British pounds (GBP), Euros (EUR), US dollars (USD) and others. Payments in cash in foreign currency are based on the current exchange rate of the Czech crown on the day of the pickup, determined by the Company, not on the rate that was current on the day of booking.
Credit card
If the Customer pays by a debit or credit card online, it is possible to make payments in the following currencies – CZK, EUR, GBP and USD. If the Customer pays directly to the driver or Company representative, it is possible to make a payment only in CZK and only by cards whose logos are displayed on the Company’s website. If the Customer pays online in advance, the driver or a representative of the Company is informed of the payment; it is not necessary to print a payment receipt.
Bank transfer
Payment by bank transfer (by invoice) is only possible upon request or when the Company has allowed this payment option exclusively in the case of the particular Customer. The Company may require payment of an advance before the order is executed, otherwise it is entitled to cancel the order. Invoices can only be issued in the following currencies – CZK, EUR, USD or GBP. For invoices issued to foreign Customers where the transport price is less than CZK 5 000, the Company is entitled to charge a handling fee of CZK 200 for receiving a foreign payment.
For payments made directly to the driver (by credit card or in cash), the driver will issue a receipt on the day of pickup to the Customer (usually a simplified tax document). For payments made online via the Company’s website, the Customer will be sent a receipt for the ordered service. The final tax invoice for the online deposit is issued by the Company upon request. If the Customer pays for an invoice (bank transfer), the invoice is issued by the Company and the price includes VAT. If the document is issued directly by the contractual driver, the tax document may or may not include VAT, depending on whether or not the driver is a registered VAT payer. All listed prices are final and include VAT.
If the reservation consists of the return ticker, or more transports, the Customer can pay the total sum at once, or pay each way seperately. The driver will issue a voucher/confirmation of payment with the exact sum. If both ways were paid in full in advance, the customer shall submit the voucher/confirmation to the driver.
Change of reservation and cancellation conditions
Usual transport
If a Customer wishes to change or cancel his reservation for any reason, he may do so through the Company’s website – www.czechdrivers.cz, by email or by telephone before leaving – at least two hours before the pickup time. If the Customer has already paid for the pickup and cancelled the ride in the required time, the Company will return the money to him or the service will not be invoiced.
If the Customer fails to cancel the service in a timely manner, the prepaid advance or the amount for the execution of the transport is considered to be the amount of the contractual penalty that compensates the Company with the damage caused by the late cancellation.
Transport with pickup outside of Prague
Changes and cancellations of transfers that have a designated pickup spot outside of Prague are subject to different cancellation conditions. Cancellations must be made at least 1 hour before the scheduled pickup time, otherwise the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is to cover all the costs of the ordered and non-shipped transportation from the Company.
Refunds
If the Customer cancels a prepaid online service and is entitled to a refund, the money will be automatically returned to the card (or account) that was used to pay the order. All claims to refund must be placed withing 14 days in letter, or with e-mail, delivered to the registered adress, or e-mail adress
Compensation, maximum contractual penalty
In case of any problems, the Customer needs to follow this complaint handling procedure. If a Customer desires to claim damages, he must immediately inform the Company about the problem. If the Customer cannot find his driver or has any other problem with a particular ordered service, he contacts the Company immediately via telephone. If the problem is not resolved immediately or to the extent that is required, the Customer will communicate this fact to the Company by email or in writing and will give details of the complaint. The complaint will then be investigated as soon as possible, usually within a few days.
All necessary contacts regarding the Company for the purpose of filing a complaint or claiming a contractual penalty/compensation shall be found by the Customer on the order or the contract of carriage, or these contacts will be found in a visible place in the car, or the contact will be provided by the respective driver of the car to which the Customer is transported.
In the event of a breach of the Company’s obligations in respect of the handling and storage or use of its Personal Data, the Customer has a right to a complaint against the Company’s conduct in this matter. The complaint will be sent by the Customer to the address or email address of the Company, which will examine the Customer’s complaint, investigate and take the necessary action both with respect to the complainant and with respect to other Customers.
Obligations of the Customer
he Customer is obliged to behave at the time of transport in accordance with the driver’s instructions and in particular to observe the safety regulations of the valid carriage. The Customer acknowledges that he has been advised of all circumstances, including safety regulations, prior to transport. The Customer also undertakes not to damage the carrier and transport vehicle in any way, to preserve its cleanliness, not to damage the property of other transported persons and not to cause trouble in any way during the transport. In the event of a breach of these obligations, the Customer is aware of the liability for the damage caused by the Company or the ordered Transporter or third parties by their actions.
The Customer is also obliged to board the vehicle at the agreed time of arrival, except when he finds out that he cannot board it for a valid reason (stated above).
Validity of these Terms and Conditions
These Terms and Conditions are valid for an indefinite period starting from 01.02.2020 . In the event of changes to these Terms and Conditions, which are reserved by the Company, the Customer is considered to be bound by the Terms and Conditions in the version valid at the time the contract was signed, or the valid order was sent or placed.
Czech Trade Inspection Authority with registered office – Štěpánská 567/15, 120 00 Prague 2, Compan ID: 000 20 869 is an administrative government institution authorized to settle disputes through the Alternative Dispute Resolution. More information about the alternative dispute resolution can be found at www.coi.cz.
European Consumer Centre Czech Republic Štěpánská 567/15, 120 00 Prague 2, internetová adresa: http://www.evropskyspotrebitel.cz . Assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland. It also mediates possibilities of out-of-court settlements of consumer disputes online. The Centre is funded by the European Commission on Act. 524/2013, 21/05/2013 – resoluting disputes online and, change of regulation (ES) Act. 2006/2004 and directive 2009/22/ES
Merchant is authorized to sell services on account of trade license. Mandatory inspection are executed by local trade licensing office.
Supervision on the protection of personal data is done by GDPR office. Czech Trade Inspection is also to limited extent watching over complying Act. 634/1992, Protecting consumer. Consumer acknowledges possibilities of changes according to the Act. 1765 PP. 2 of the Civil Code
Privacy Policy and Cookie Policy
For the use of CzechDrivers’ website and other CzechDrivers services CzechDrivers’ general Privacy Policy,
Cookie Policy apply and Drivers Privacy Policy with Driver App:
Privacy Policy and Cookie Policy
note: The English translation of the Czech Drivers Privacy Policy is provided for the convenience of our non-Czech-speaking customers. Regardless of this, only the original Czech-language version is legally binding.
Scope
We, Czech Drivers s.r.o. ("CzechDrivers"), take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.
This privacy policy informs you as a visitor of the CzechDrivers websites, as a user or customer of the online platform of CzechDrivers, a CzechDrivers App or other services of CzechDrivers (together also "CzechDrivers Services") which of your personal data is processed by CzechDrivers and for which purpose. The CzechDrivers Services are not aimed at minors.
Information on the processing of personal data of drivers can be found in the Driver Privacy Policy.
Name and Contact Information of the Controller
The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:
Czech Drivers s.r.o. | Korunní 2569/108 | 101 00 | Prague | E-Mail: info@czechdrivers.com
Data Security
CzechDrivers uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, considering the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and CzechDrivers is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.
Provision of the websites
When visiting CzechDrivers websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the CzechDrivers websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by CzechDrivers in so-called log files. If you visit CzechDrivers websites without having a CzechDrivers account, we will not know who you are.
We inform you about the cookies and analysis services used by CzechDrivers in section 6. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by CzechDrivers in a pseudonymized or anonymized form to analyze the use of our websites, to design and improve the CzechDrivers services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the CzechDrivers services (e.g. fraudulent booking, cyberattacks).
Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of CzechDrivers services. CzechDrivers retains the log files only insofar as you have consented to this or if there are legal retention obligations.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous encrypted and pseudonymized, i.e. meaning that we will not be able to identify you from through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
General information and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various pieces various kind of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The Please note that data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
Encrypted payments on this website
If you enter a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Data collection on our website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU of DSGVOGDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
Server log files
The website provider automatically collects and stores information which are automatically transmitted by your browser so-called that your browser automatically transmits to us in "server log files". These are:
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Contact form
Should you send us questions via a contact form on our website, we will collect the data entered on in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVO GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide ion the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Data transferred when signing up for services and digital content
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) of the EU DSGVOGDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Click here to disable Google Analytics for this website
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Drivers Privacy Policy with Driver App
We provide an intermediary platform for premium professional driver services (the “Services”) provided by independent local service providers (“Local Service Providers”, or "LSP")
In order to facilitate the Services provided by Local Service Providers, we provide them and their professional drivers (“Drivers” or “you”) with use of the CZDR Tools. Any such Services performed by you are conducted pursuant to your relationship, contractual or otherwise, with a Local Service Provider. We do not employ any Drivers, including you.
Application of partners
Personal data provided will be processed as part of the application the Local Service Provider makes on your behalf in order to determine your suitability for chauffeur services for CzechDrivers’s end customers. This includes information about whether a partner or driver is appropriately qualified, licensed, experienced, sufficiently cleared by criminal background checks (if required or permitted by local law), capable of performing the driver services and whether he fully complies with any and all guidelines or other requirements of CzechDrivers.
Your data is necessary for the conclusion of a partner or transportation contract, otherwise we cannot process the application or offer you requests for transportation services.
Application data is usually not forwarded to external recipients, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. If your application is successful, your application data will be used for the contractual relationship with CzechDrivers and the provision of professional drivers’ services for CzechDrivers’ end customers. Otherwise, your application data will generally be deleted after 6 months, unless there is an additional need or reason to store the data longer. The legal basis for our processing of application data is Article 6 Paragraph 1 lit b GDPR (contract initiation). If you give us your consent to transmit personal data beyond the required extent, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (consent).
Chauffeur data
CzechDrivers processes partner data that includes driver application data and partner or driver data arising from the contractional relationship or the provision of CzechDrivers driver services (hereinafter “driver data”). Driver data will be used for CzechDrivers services, i.e. for the fulfilment of the agreement with a Local Service Provider, for transportation requests, transportation contracts or for accounting and payment purposes. This can include data like: Full name, gender, birth date, age, licenses, place of birth, physical address, email, telephone number, social security number, tax ID, pay-out preference or bank account, user ID, trainings and webinars, location data, ride status, tour milestones, vehicle number plate, vehicle details, customer orders, customer ratings, photographs, audio files, incident information, criminal background checks, compliance with CzechDrivers guidelines company data. CzechDrivers provides drivers data to third parties, if necessary, to end customers of CzechDrivers so that the end customer can be transported in accordance with their booking and the transport can be processed, accounted and paid for. Driver’s data can in such cases be transmitted in a third-party country outside of the European Union or the European Economic Area in which the end customer is located or planning to use CzechDrivers services. CzechDrivers cannot generally provide further information on the data protection level in the third- party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR). The legal basis for the processing of chauffeur data is Art. 6 Paragraph 1 lit b GDPR (contract performance). If the drivers provide additional, voluntary information, the legal basis is chauffeurs’ consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit f GDPR. In addition, CzechDrivers processes drivers’ data to analyze, personalize and improve the use of CzechDrivers services (e.g. ride reviews, to advertise CzechDrivers services, to detect, limit and eliminate technical or process- related disruptions and problems, and to prevent illegal use of CzechDrivers services (e.g. fraudulent booking, cyberattacks). For such purposes driver’s data usually is not forwarded to recipients, unless it is to the drivers’ employer or principal, a CzechDrivers contractor (see Art. 28 GDPR) or if otherwise legally permitted (e.g. in order to assert or reject claims). The legal basis for the processing of drivers’ data is, in this respect, is Art. 6 Paragraph 1 lit f GDPR (CzechDrivers legitimate interest).
Data processing and automated decision-making
Data generated or used while utilizing the CzechDrivers Tools, i.e. all drivers tools data or ride related data (e.g. date, time, pickup, drop-off, stopover, pax number, vehicle category/class, pick-up sign information and logo, end customer name, end customer mobile number, flight or train, reference number, booking comments, special needs, cancellations, changes to bookings, no shows and delays), are otherwise processed like drivers data for the purposes and as described in Section 6 above. CzechDrivers’ decision on an offer by a partner or drivers can be solely based on automated processing. Such an automatic decision is required to conclude the contract (Art. 22 Paragraph 2 lit a GDPR). The data subject has the option of contacting us using the mentioned contact data (see section 2) in order to have an explanation or an intervention by a person or to express their point of view.
GPS tracking, location data
With drivers’ consent, CzechDrivers processes and uses GPS tracking or location data (i.e. longitude, latitude, speed, accuracy). Drivers must first agree to this on their mobile device using the confirmation field or the system settings in Android or iOS ("Allow"). Drivers’ position is then determined using the GPS data from the CzechDrivers App (hereinafter “location data”) as soon as the drivers starts a journey (i.e. as soon as he presses the button "On the way to Pick up Location" in the CzechDrivers App) and ends once the driver presses the button "Finish Ride" in the CzechDrivers App. Purposes of processing are the execution of the contractual relationship (planning, disposition, arrangement, execution, accounting for and payment of transportation), to monitor the performance of the ride, to increase the quality of rides, to support CzechDrivers, the driver and the customer in case of questions or problems, the design and improvement of CzechDrivers services, the detection, limitation and elimination of faults, errors or problems of a technical or process-related nature and the prevention or detection of illegal use (otherwise see Section 6 above). Location data may be passed on to the current end customer of the driver to facilitate and enhance the meeting with the driver or for accounting and payment purposes. Otherwise, location data will not be transmitted to third parties, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. Location data is processed safely and stored on encrypted media. Location data is not permanently linked to the drivers’ profile but stored separately. It can only be accessed according to a separate authorization concept, which allows only a limited group of people access for a limited time. Evaluations are otherwise carried out pseudo- or anonymized. Profiling (Art. 4 Paragraph 4 GDPR) using location data does not take place. Location data is not stored for more than 2 years and then deleted or anonymized.
The legal bases of the processing of location data by CzechDrivers are Art. 6 Paragraph 1 lit a GDPR (consent) and Art. 6 Paragraph 1 lit b GDPR (contract performance and contract initiation). The described tracking of location data is necessary, so the driver can use a navigation app at the same time whilst using the GPS tracking on the CzechDrivers App. Rides can only be performed when GPS tracking is active and switched on for the CzechDrivers App. The driver can withdraw his consent to GPS tracking at any time by changing the device settings for the CzechDrivers App. Such withdrawal of consent will not affect the processing of drivers’ location data tracked before driver’s withdrawal. The driver can also withdraw his consent to further use of his location data at any time by sending us a message to that effect (communication channels see Sections 2 and 3 above). Such withdrawal of consent will not affect the processing of drivers’ location data before driver’s withdrawal.
Data Erasure and storage period
We will delete your personal data as soon as the legal basis for its processing no longer applies. In some cases, however, other legal bases can also apply, for example if processing is necessary for compliance with a legal obligation of CzechDrivers (e.g. in accordance with commercial or tax law).
Amendment or Update of this Driver Privacy Policy
We may occasionally update this, Policy. If we make significant changes, we will notify users in advance of the changes through the CZDR Tools or through other means, such as email. We encourage to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. CzechDrivers may update and amend this Driver Privacy Policy at any time. Drivers will be informed and may be requested to provide consent again.
Last updated: March 10, 2025.
Limousine transfer service
