Privacy Policy and Cookie Policy
For the use of CzechDrivers’ website and other CzechDrivers services CzechDrivers’ general Privacy Policy,
Cookie Policy apply and Drivers Privacy Policy with Driver App:
Privacy Policy and Cookie Policy
note: The English translation of the Czech Drivers Privacy Policy is provided for the convenience of our non-Czech-speaking customers. Regardless of this, only the original Czech-language version is legally binding.
Scope
We, Czech Drivers s.r.o. ("CzechDrivers"), take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.
This privacy policy informs you as a visitor of the CzechDrivers websites, as a user or customer of the online platform of CzechDrivers, a CzechDrivers App or other services of CzechDrivers (together also "CzechDrivers Services") which of your personal data is processed by CzechDrivers and for which purpose. The CzechDrivers Services are not aimed at minors.
Information on the processing of personal data of drivers can be found in the Driver Privacy Policy.
Name and Contact Information of the Controller
The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:
Czech Drivers s.r.o. | Korunní 2569/108 | 101 00 | Prague | E-Mail: info@czechdrivers.com
Data Security
CzechDrivers uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, considering the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and CzechDrivers is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.
Provision of the websites
When visiting CzechDrivers websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the CzechDrivers websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by CzechDrivers in so-called log files. If you visit CzechDrivers websites without having a CzechDrivers account, we will not know who you are.
We inform you about the cookies and analysis services used by CzechDrivers in section 6. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by CzechDrivers in a pseudonymized or anonymized form to analyze the use of our websites, to design and improve the CzechDrivers services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the CzechDrivers services (e.g. fraudulent booking, cyberattacks).
Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of CzechDrivers services. CzechDrivers retains the log files only insofar as you have consented to this or if there are legal retention obligations.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous encrypted and pseudonymized, i.e. meaning that we will not be able to identify you from through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
General information and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various pieces various kind of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The Please note that data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
Encrypted payments on this website
If you enter a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Data collection on our website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU of DSGVOGDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
Server log files
The website provider automatically collects and stores information which are automatically transmitted by your browser so-called that your browser automatically transmits to us in "server log files". These are:
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Contact form
Should you send us questions via a contact form on our website, we will collect the data entered on in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVO GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide ion the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Data transferred when signing up for services and digital content
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVO GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) of the EU DSGVOGDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Click here to disable Google Analytics for this website
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Drivers Privacy Policy with Driver App
We provide an intermediary platform for premium professional driver services (the “Services”) provided by independent local service providers (“Local Service Providers”, or "LSP")
In order to facilitate the Services provided by Local Service Providers, we provide them and their professional drivers (“Drivers” or “you”) with use of the CZDR Tools. Any such Services performed by you are conducted pursuant to your relationship, contractual or otherwise, with a Local Service Provider. We do not employ any Drivers, including you.
Application of partners
Personal data provided will be processed as part of the application the Local Service Provider makes on your behalf in order to determine your suitability for chauffeur services for CzechDrivers’s end customers. This includes information about whether a partner or driver is appropriately qualified, licensed, experienced, sufficiently cleared by criminal background checks (if required or permitted by local law), capable of performing the driver services and whether he fully complies with any and all guidelines or other requirements of CzechDrivers.
Your data is necessary for the conclusion of a partner or transportation contract, otherwise we cannot process the application or offer you requests for transportation services.
Application data is usually not forwarded to external recipients, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. If your application is successful, your application data will be used for the contractual relationship with CzechDrivers and the provision of professional drivers’ services for CzechDrivers’ end customers. Otherwise, your application data will generally be deleted after 6 months, unless there is an additional need or reason to store the data longer. The legal basis for our processing of application data is Article 6 Paragraph 1 lit b GDPR (contract initiation). If you give us your consent to transmit personal data beyond the required extent, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (consent).
Chauffeur data
CzechDrivers processes partner data that includes driver application data and partner or driver data arising from the contractional relationship or the provision of CzechDrivers driver services (hereinafter “driver data”). Driver data will be used for CzechDrivers services, i.e. for the fulfilment of the agreement with a Local Service Provider, for transportation requests, transportation contracts or for accounting and payment purposes. This can include data like: Full name, gender, birth date, age, licenses, place of birth, physical address, email, telephone number, social security number, tax ID, pay-out preference or bank account, user ID, trainings and webinars, location data, ride status, tour milestones, vehicle number plate, vehicle details, customer orders, customer ratings, photographs, audio files, incident information, criminal background checks, compliance with CzechDrivers guidelines company data. CzechDrivers provides drivers data to third parties, if necessary, to end customers of CzechDrivers so that the end customer can be transported in accordance with their booking and the transport can be processed, accounted and paid for. Driver’s data can in such cases be transmitted in a third-party country outside of the European Union or the European Economic Area in which the end customer is located or planning to use CzechDrivers services. CzechDrivers cannot generally provide further information on the data protection level in the third- party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR). The legal basis for the processing of chauffeur data is Art. 6 Paragraph 1 lit b GDPR (contract performance). If the drivers provide additional, voluntary information, the legal basis is chauffeurs’ consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit f GDPR. In addition, CzechDrivers processes drivers’ data to analyze, personalize and improve the use of CzechDrivers services (e.g. ride reviews, to advertise CzechDrivers services, to detect, limit and eliminate technical or process- related disruptions and problems, and to prevent illegal use of CzechDrivers services (e.g. fraudulent booking, cyberattacks). For such purposes driver’s data usually is not forwarded to recipients, unless it is to the drivers’ employer or principal, a CzechDrivers contractor (see Art. 28 GDPR) or if otherwise legally permitted (e.g. in order to assert or reject claims). The legal basis for the processing of drivers’ data is, in this respect, is Art. 6 Paragraph 1 lit f GDPR (CzechDrivers legitimate interest).
Data processing and automated decision-making
Data generated or used while utilizing the CzechDrivers Tools, i.e. all drivers tools data or ride related data (e.g. date, time, pickup, drop-off, stopover, pax number, vehicle category/class, pick-up sign information and logo, end customer name, end customer mobile number, flight or train, reference number, booking comments, special needs, cancellations, changes to bookings, no shows and delays), are otherwise processed like drivers data for the purposes and as described in Section 6 above. CzechDrivers’ decision on an offer by a partner or drivers can be solely based on automated processing. Such an automatic decision is required to conclude the contract (Art. 22 Paragraph 2 lit a GDPR). The data subject has the option of contacting us using the mentioned contact data (see section 2) in order to have an explanation or an intervention by a person or to express their point of view.
GPS tracking, location data
With drivers’ consent, CzechDrivers processes and uses GPS tracking or location data (i.e. longitude, latitude, speed, accuracy). Drivers must first agree to this on their mobile device using the confirmation field or the system settings in Android or iOS ("Allow"). Drivers’ position is then determined using the GPS data from the CzechDrivers App (hereinafter “location data”) as soon as the drivers starts a journey (i.e. as soon as he presses the button "On the way to Pick up Location" in the CzechDrivers App) and ends once the driver presses the button "Finish Ride" in the CzechDrivers App. Purposes of processing are the execution of the contractual relationship (planning, disposition, arrangement, execution, accounting for and payment of transportation), to monitor the performance of the ride, to increase the quality of rides, to support CzechDrivers, the driver and the customer in case of questions or problems, the design and improvement of CzechDrivers services, the detection, limitation and elimination of faults, errors or problems of a technical or process-related nature and the prevention or detection of illegal use (otherwise see Section 6 above). Location data may be passed on to the current end customer of the driver to facilitate and enhance the meeting with the driver or for accounting and payment purposes. Otherwise, location data will not be transmitted to third parties, unless it is a CzechDrivers contractor (see Art. 28 GDPR) or otherwise legally permitted. Location data is processed safely and stored on encrypted media. Location data is not permanently linked to the drivers’ profile but stored separately. It can only be accessed according to a separate authorization concept, which allows only a limited group of people access for a limited time. Evaluations are otherwise carried out pseudo- or anonymized. Profiling (Art. 4 Paragraph 4 GDPR) using location data does not take place. Location data is not stored for more than 2 years and then deleted or anonymized.
The legal bases of the processing of location data by CzechDrivers are Art. 6 Paragraph 1 lit a GDPR (consent) and Art. 6 Paragraph 1 lit b GDPR (contract performance and contract initiation). The described tracking of location data is necessary, so the driver can use a navigation app at the same time whilst using the GPS tracking on the CzechDrivers App. Rides can only be performed when GPS tracking is active and switched on for the CzechDrivers App. The driver can withdraw his consent to GPS tracking at any time by changing the device settings for the CzechDrivers App. Such withdrawal of consent will not affect the processing of drivers’ location data tracked before driver’s withdrawal. The driver can also withdraw his consent to further use of his location data at any time by sending us a message to that effect (communication channels see Sections 2 and 3 above). Such withdrawal of consent will not affect the processing of drivers’ location data before driver’s withdrawal.
Data Erasure and storage period
We will delete your personal data as soon as the legal basis for its processing no longer applies. In some cases, however, other legal bases can also apply, for example if processing is necessary for compliance with a legal obligation of CzechDrivers (e.g. in accordance with commercial or tax law).
Amendment or Update of this Driver Privacy Policy
We may occasionally update this, Policy. If we make significant changes, we will notify users in advance of the changes through the CZDR Tools or through other means, such as email. We encourage to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. CzechDrivers may update and amend this Driver Privacy Policy at any time. Drivers will be informed and may be requested to provide consent again.
Last updated: March 10, 2025.
Limousine transfer service
