Privay Policy
A Customer who uses the services of Czech Drivers, s.r.o.n, with its registered office at Korunní 2569/108, 101 00 Prague, Czech Republic fully accepts these terms and conditions by signing the order or contract, or placing an order online via website. Confirming an order declares explicit consent to these terms and conditions to which the order or shipping contract refers.
A Customer who disagrees with these Terms and Conditions is not entitled to enter into any contract with the Company or to place an order through the Company’s website.
Unless otherwise agreed, all transport services and mediation of these services are exclusively provided by registered taxi cars without a taximeter under Act No. 111/1994 Coll., On Road Transport, pursuant to Section 21 (4) on the basis of a prior written contract, and for multi-seat wagons with a capacity of over nine people, including the driver, as occasional passenger road transport.
These Terms and Conditions are processed in accordance with the relevant provisions of Act No. 89/2012 Coll. of the Civil Code.
The protection of the personal data of the Company’s customers is implemented following the amendment to Act No. 101/2000 Coll. on the protection of personal data and the General Data Protection Regulation (GDPR).
Basic terms
The Company – the Company is the carrier or intermediary of the transport. Czech Drivers, s.r.o., with its registered office at Korunní 2569/108, 101 00 Prague, Czech Republic, which provides or arranges transportation and other services based on these conditions for the Customer.
The Customer – a person or a company that uses the Company’s services on the basis of an order or contract for themselves, or third person in case of a hotel, or travel agency, and subject to these terms and conditions. Confirming an order declares explicit consent to these terms and conditions to which the order refers. A Customer who disagrees with these Terms and Conditions is not entitled to enter into any contract with the Company. These conditions are basic adjustment of terms between customer and the company, and if they deviate from dispositive legal norms, they shall be taken in account first.
The Service/Transportation – the actual transport or brokering of Transportation, travel services, or other Customer services, performed or mediated by the Company.
The Driver– the Driver is an employee of Czech Drivers, s.r.o.
Private Data of Customers and Handling of these Data
The protection of the personal data of the Company’s customers is implemented following the amendment to Act No. 101/2000 Coll. And Act of European Union (EU) 2016/679 on the protection of personal data and the General Data Protection Regulation
Customer acknowledges that by agreeing to these terms and conditions, the Customer grants the Company consent to the processing, handling and storage of Personal and other Data provided by the Customer, for the period absolutely necesarry for the contract to be completed, or for a year at most. The Company has a duty to ensure that the Personal and other data provided by the customer are protected and prevent unauthorized access to the data. Customer has rights notably to (11), (21) in the Act of 101/2000 – provision of the data is voluntary and Customer has right to access the data, or have confirmation about processing, right to correction, deletion, or restriction. Customer i salso entitled to objection, o rif there has been a violation of the law, seek out the GDPR office.
Guarantee of compensation; liability for damage
The Company is liable to the Customer for any damage or inconvenience in the event of the Company, or its employee directly or indirectly causing the damage. In case of mediation of the carriage of the Customer by another carrier, the carrier is liable for the damage caused by them performing the carriage and the Customer accepts their carriage service by boarding their vehicle.
The Customer takes into consideration that he has no liability claims in these events:
There was a delay during the Transportation, whether initially during the arrival of the Customer, or in the actual course of transport, due to force majeure. Force majeure is defined as an intervention of a natural disaster, weather, weather conditions, a car accident not caused by the Company’s driver or a driver of an intermediary carrier, road congestion caused by road repairs or other communications, or delay caused by government or administrative intervention – police officers, etc.
There has been a delay in Transportation due to the Customer or another ordering party (travel agent, hotel, tour operator, etc.), for example by not arriving at the agreed time at the agreed place.
There has been damage done to the property of the Customer or to his health resulting from a traffic accident not caused by the Company’s driver or an intermediary carrier’s driver, but by another driver, animal or person.
There has been damage done to the property of the Customer or to his health or life due to any maneuver that the driver was forced to undertake during transport in order to prevent greater damage or consequences, such as the need for sudden braking due to the situation on the road, sharp detours and skidding, where, unless proved otherwise, such a maneuver is considered necessary, for instance, for avoiding a collision with an animal, man, or other vehicle on the road, etc.
There has been damage done due to the obliviousness of the Customer or another ordering party (for example, forgetting to put baggage into the trunk or forgetting to unload it, loss of small items or cash during carriage, or wrongly chosen time, etc.).
In the event that there was damage caused to the Customer thanks to a pickup at a different time than the time stated on the order, the Customer is entitled to a contractual penalty that represents a flat-rate compensation up to a maximum of CZK 2,000. The damage caused must, be demonstrable by the Customer, who has to file a Complaint in accordance with these Conditions.
By using the Company’s transport or by using transport mediation services, the Customer expressly declares that he finds the amount of a contractual fine of up to CZK 2 000 as a flat-rate compensation for damage caused by or in connection with the transport to be entirely sufficient, and agrees with this amount. In case of disagreement, the Customer is not entitled to use the Company’s services and the Company is obliged to refuse to provide such services.
If the Customer intends to claim damages exceeding the amount of the contractual penalty of CZK 2 000, then he/she is obliged to insure him/herself in case of damage. This duty to get insurance against damage in the event of injury, has been fulfilled by the Customer on the basis of boarding, and the Customer takes full responsibility regarding the fulfilment of this obligation.
Determining the time of commencement of transport
The Customer or another ordering party expressly acknowledge that they are obliged to negotiate the time of departure of the Customer, or the time of arrival of the carriage well in advance (for example, prior to departure, commencement of another flight, etc.), including the offset of at least 30 minutes, to prevent delays to the carrier due to force majeure, bad traffic or road complications (accidents, traffic jams, and other traffic restrictions).
If the Customer or another ordering party do not respect the above stated limits and time reserves stated in their order when setting the time for boarding, and consequently have damages caused to them because of it, they are not entitled to compensation for such damage by the Company.
Maximum waiting time included in the fee of an order is 60 minutes when travelling from the airport, 30 minutes when travelling from the train station and always 15 minutes in other types of transport.
Order methods
The company provides all services based on orders from the Customer or other ordering party (hotel, travel agency, excursionist, etc.). Orders can be placed online via our website, by e-mail, by phone, or by SMS. The agreement on the basis of which the provision of services to the Customer is realized arises on the basis of a binding order confirmation. The binding confirmation is a confirmation by SMS for phone and SMS order, and an e-mail confirmation for orders created through the web page and via e-mail. An acknowledgment of receipt of an order in the system is not considered binding unless it is confirmed by the Company, where the Customer is at the same time advised that the Company’s services can only be used under these Terms.
An order confirmed by the Company (or part of it) is considered binding for both parties unless the terms of the contract agreed at the time of confirmation are violated. In particular, the content of the order (exact specifications of the transport and the number of persons transported), the price of the transport, the method of payment, consent to the business conditions – in particular with the maximum amount of the contractual penalty and the limitation of the liability of the Company for the damages caused, and the term of realization.
Payment options
Cash
When paying a transfer or other service in cash, the driver or representative of the Company accepts only Czech crowns (CZK) and currencies that are optional during the booking process, i.e. British pounds (GBP), Euros (EUR), US dollars (USD) and others. Payments in cash in foreign currency are based on the current exchange rate of the Czech crown on the day of the pickup, determined by the Company, not on the rate that was current on the day of booking.
Credit card
If the Customer pays by a debit or credit card online, it is possible to make payments in the following currencies – CZK, EUR, GBP and USD. If the Customer pays directly to the driver or Company representative, it is possible to make a payment only in CZK and only by cards whose logos are displayed on the Company’s website. If the Customer pays online in advance, the driver or a representative of the Company is informed of the payment; it is not necessary to print a payment receipt.
Bank transfer
Payment by bank transfer (by invoice) is only possible upon request or when the Company has allowed this payment option exclusively in the case of the particular Customer. The Company may require payment of an advance before the order is executed, otherwise it is entitled to cancel the order. Invoices can only be issued in the following currencies – CZK, EUR, USD or GBP. For invoices issued to foreign Customers where the transport price is less than CZK 5 000, the Company is entitled to charge a handling fee of CZK 200 for receiving a foreign payment.
For payments made directly to the driver (by credit card or in cash), the driver will issue a receipt on the day of pickup to the Customer (usually a simplified tax document). For payments made online via the Company’s website, the Customer will be sent a receipt for the ordered service. The final tax invoice for the online deposit is issued by the Company upon request. If the Customer pays for an invoice (bank transfer), the invoice is issued by the Company and the price includes VAT. If the document is issued directly by the contractual driver, the tax document may or may not include VAT, depending on whether or not the driver is a registered VAT payer. All listed prices are final and include VAT.
If the reservation consists of the return ticker, or more transports, the Customer can pay the total sum at once, or pay each way seperately. The driver will issue a voucher/confirmation of payment with the exact sum. If both ways were paid in full in advance, the customer shall submit the voucher/confirmation to the driver.
Change of reservation and cancellation conditions
Usual transport
If a Customer wishes to change or cancel his reservation for any reason, he may do so through the Company’s website – www.czechdrivers.cz, by email or by telephone before leaving – at least two hours before the pickup time. If the Customer has already paid for the pickup and cancelled the ride in the required time, the Company will return the money to him or the service will not be invoiced.
If the Customer fails to cancel the service in a timely manner, the prepaid advance or the amount for the execution of the transport is considered to be the amount of the contractual penalty that compensates the Company with the damage caused by the late cancellation.
Transport with pickup outside of Prague
Changes and cancellations of transfers that have a designated pickup spot outside of Prague are subject to different cancellation conditions. Cancellations must be made at least 24 hours before the scheduled pickup time, otherwise the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is to cover all the costs of the ordered and non-shipped transportation from the Company.
Refunds
If the Customer cancels a prepaid online service and is entitled to a refund, the money will be automatically returned to the card (or account) that was used to pay the order. All claims to refund must be placed withing 14 days in letter, or with e-mail, delivered to the registered adress, or e-mail adress
Compensation, maximum contractual penalty
In case of any problems, the Customer needs to follow this complaint handling procedure. If a Customer desires to claim damages, he must immediately inform the Company about the problem. If the Customer cannot find his driver or has any other problem with a particular ordered service, he contacts the Company immediately via telephone. If the problem is not resolved immediately or to the extent that is required, the Customer will communicate this fact to the Company by email or in writing and will give details of the complaint. The complaint will then be investigated as soon as possible, usually within a few days.
All necessary contacts regarding the Company for the purpose of filing a complaint or claiming a contractual penalty/compensation shall be found by the Customer on the order or the contract of carriage, or these contacts will be found in a visible place in the car, or the contact will be provided by the respective driver of the car to which the Customer is transported.
In the event of a breach of the Company’s obligations in respect of the handling and storage or use of its Personal Data, the Customer has a right to a complaint against the Company’s conduct in this matter. The complaint will be sent by the Customer to the address or email address of the Company, which will examine the Customer’s complaint, investigate and take the necessary action both with respect to the complainant and with respect to other Customers.
Obligations of the Customer
he Customer is obliged to behave at the time of transport in accordance with the driver’s instructions and in particular to observe the safety regulations of the valid carriage. The Customer acknowledges that he has been advised of all circumstances, including safety regulations, prior to transport. The Customer also undertakes not to damage the carrier and transport vehicle in any way, to preserve its cleanliness, not to damage the property of other transported persons and not to cause trouble in any way during the transport. In the event of a breach of these obligations, the Customer is aware of the liability for the damage caused by the Company or the ordered Transporter or third parties by their actions.
The Customer is also obliged to board the vehicle at the agreed time of arrival, except when he finds out that he cannot board it for a valid reason (stated above).
Validity of these Terms and Conditions
These Terms and Conditions are valid for an indefinite period starting from 01.02.2020 . In the event of changes to these Terms and Conditions, which are reserved by the Company, the Customer is considered to be bound by the Terms and Conditions in the version valid at the time the contract was signed, or the valid order was sent or placed.
Czech Trade Inspection Authority with registered office – Štěpánská 567/15, 120 00 Prague 2, Compan ID: 000 20 869 is an administrative government institution authorized to settle disputes through the Alternative Dispute Resolution. More information about the alternative dispute resolution can be found at www.coi.cz.
European Consumer Centre Czech Republic Štěpánská 567/15, 120 00 Prague 2, internetová adresa: http://www.evropskyspotrebitel.cz . Assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland. It also mediates possibilities of out-of-court settlements of consumer disputes online. The Centre is funded by the European Commission on Act. 524/2013, 21/05/2013 – resoluting disputes online and, change of regulation (ES) Act. 2006/2004 and directive 2009/22/ES
Merchant is authorized to sell services on account of trade license. Mandatory inspection are executed by local trade licensing office.
Supervision on the protection of personal data is done by GDPR office. Czech Trade Inspection is also to limited extent watching over complying Act. 634/1992, Protecting consumer. Consumer acknowledges possibilities of changes according to the Act. 1765 PP. 2 of the Civil Code
2024 Czech Drivers s.r.o.
All rights reserved