Frequently Asked Questions
Before booking a trip from, or to the airport, please, make sure, that you are allowed to enter, or exit Czech Republic in accordance to the COVID-19 travel restrictions. We recommend to regularly check all conditions to travel to, or from the Czech Republic, all of the current restrictions are to be found at – the Ministry of Interior of the Czech Republic’s website. You can also contact your airline to check if You are allowed to travel and to make sure your flight has not been cancelled. To view a list of routes currently operating to, or from Prague Airport, please click on the link here. Please also note, that transfers to the neighboring countries might not be possible for certain dates depending on the COVID restrictions in the Czech Republic and also the neighboring countries.
Getting to the airport, or arriving to a place where you have never been before can be stressful. To avoid the stress, book your transfer in advance online. Upon landing our English speaking chauffeur will meet you at the airport arrivals hall with your name on the sign board and help you with your luggage. Our rates are fixed and cheaper than the regular street taxis, with no hidden extra fees. Our chauffeurs are never late, as we track your flight online.
How do I pay for my booking?
Cash to the driver or card to the driver.
When paying online, your card is charged for the full amount at the time of booking
We accept PayPal, VISA Debit / Credit, MasterCard, AMEX and Maestro. Our online payment system had a 3D secure online payment feature.
How safe is it to use my credit/debit card on your website?
At Czech Drivers we are determined to maintaining the integrity and security of your personal information.
Secure session has to be established, using Secure Socket Layer (SSL) certificate to ensure safe encryption of your details. You can see https:// before our domain name in your web browser and the S at the end, stands for – „Secure“.
Our online payment system has a 3D secure online payment feature and we never store any of your credit card details.
Your personal information is securely stored in environment that can’t be accessed by the general public. Our security measures at our physical facilities are designed protect your data against the loss, misuse or alteration of your personal information by our employees or third parties.
Do I need to pay only in the local Czech Koruna currency (CZK)?
We accept payment in the local CZK currency, but also in other currencies like – pounds sterling (GBP), US Dollars, Euros, and some other currencies that can be selectabled during the booking process. If You pay cash in other than CZK, the local currency, the price may vary based on the actual exchange rate.
Are your prices per car or per person?
All prices are quoted per car and not per person.
What if I wish to cancel and want a refund?
We will cancel and refund any journey before our driver has been dispatched. If you wish to cancel after our driver has been dispatched and on route, you will incur full journey charges.
What if I cannot locate my driver?
If you cannot locate your driver please contact us immediately on +420 601 601 693. You will incur a full “no show” charge if you leave the agreed pick up point and fail to make contact.
Will I be charged extra if my flight is delayed?
No. We monitor all flights and arrive when you do. After you have landed you are provided with 60 minutes free waiting time, after which you will be charged from 280 CZK per hour.
What if I miss my flight?
If you have missed your flight you need to inform us immediately via telephone +420 601 601 693. You will incur a full “no show” charge if you fail to inform us before our driver has been dispatched.
What is a ‘Meet & Greet’ service?
A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e. the Arrivals Hall.
What is my flight number?
This is the number for your flight, usually starts with 2 to 3 letters and follows with 4 digits e.g. ”OK 0123” or ”EZY 0123”. Your flight number is NOT your booking confirmation number.
How does booking works?
Upon completing the booking, You will receive a confirmation e-mail containing all the details (where to meet your driver, how to pay etc.).
I need to change/cancel booking - what should I do?
OK Should You have the need to change, or cancel a booking, or amend your details, click the links in your confirmation emailand login to your booking administration, but You can also email us, or give us a call.
How do I know my booking has been accepted?
Once you have placed a booking with us you will receive an email to confirm your booking has been accepted.
